The Customer Advantage has launched - Back Office Changes
Activity is picking up dramatically and with this update we have a number of important and exciting changes to tell you about.
Payment Setup
The next time you log into your back office, you will be greeted by a page asking you to activate your commission payment option. At this point the choice is mobile-ACH. The Customer Advantage provides you a safe, FDIC insured method to be paid electronically and cash will be to you within 24 hrs of disbursement. A service that is extremely revolutionary and economical with zero sign up cost. You will be able to send money anywhere via text message or web browser as well as transfer funds to a bankaccount of your choice.
Marketing Tools
Under the "Marketing" tab you will see three items - Print Marketing, Banner Ads, Images. Please look through these new customized resources to assist you in promoting your TCA website. Look in this area to see more tools introduced from another of TCA's unique strategic alliances.
Local and National Offers
In addition to receiving regular emails announcing new local and national offers, we have changed the way you can access the deals from your backoffice. Now, when you click on the "Deals" tab, it will automatically take you to your primary deal area. You will see thumbnail links to your other deals in the bottom left corner of this page. In addition, when you click on the "Go To Your Back Office" link in the upper right corner of the deal, it will take you directly to your back office. Members that have not selected any deal area subscriptions will be directed to the National deal page. To insure you are able to view all the deals currently running, make sure to set up your subscription areas under the "Deal Subscription" in the Deal section.
My Account & Help
These two options have now been combined in the back office. Under the Help section you will now see an option called "TCA Forum" that will take you directly to ourextensive Forum area. This section includes FAQ's, links to weekly webinars, members email updates, and a constantly growing list of discussion topics by the membership.
Launching Your Community
If you want to see TCA launched in your community you and your local team are the people to make it happen. When you have at least 5 merchant accounts created with their Merchant Page information complete and are ready to be an active community leader, you are ready for launch. When you have a ready group please send a list with all of the Merchant user names to daniel@thecustomeradvantage.com.
Weekly Corporate Webinars
EveryThursday at 6:30 PM Pacfic / 9:30 PM Eastern, we offer a 30-45 minute webinar to keep all members up to date with news, announcements, and tips to make growing and sharing TCA as easy as possible. If you are not able to attend, they are recorded and listed in the TCA Forum section of our back office. Please plan to attend and invite friends as well. To view a webinar exerpt of our current National deal company click Creative Solutions Group. View the webinar exerpt with networking maven Dawn Todd at Wildy Successful.
Using Your Vouchers
About 24-48 hours after you make a purchase you will receive an email letting you know your voucher is available. All you have to do is click on the link, and it will automatically download onto your computer. Then you can open it up, print it out and follow the directions under the "How to use this:" section to redeem.
View all the current deals and spread the word. The Customer Advantage is by and for the members. All of the tools are coming into place and your opportunity is NOW. Take Action to make a Change in your Life, in your Community, in our Economy. Each person taking a step forward together will move mountains. And we have just begun! Can you feel it?
Thank you,
The TCA Team--including YOU
Friday, July 29, 2011
Monday, July 25, 2011
Status Of Deals
Over the past 10 days, The Customer Advantage has made huge progress and we want to update you on several of the most important milestones.
Status of Deals
This past week we have added several communities to our list of local offers. The most recent are Reno/Nevada and Sarasota, Florida. Starting this coming week we will send out notification emails for each new deal in your subscription areas where offers are running. You can also access them by going through your back office. Hover overthe ‘Deals’ tab in the top menu. Click ‘My Subscriptions’. Select the Deal Areas that you wish to view and click the ‘Save’ button. Hover over ‘Deals’ again and click ‘Current Deal’. You can now view your current live deals. This week also began the distribution of our first National Deal starting with a nationally recognized online educational program called eTAP. Click here to view excerpts from a webinar including John Milanoski and the founder of eTAP Blaise Subbiondo.
Member Commissions
Now that we have begun selling vouchers, member commissions are being generated. Commissionsare paid on the 20th of each month on all sales from the previous month. On the August 20th commission run many of our members will see earned commissions. Some of the financial features of our back office will then be activated. You will see where in your group purchases have been made and how your commissions are generated.
Sharing Local and National Deals
On every local and national offer there is the option to share this with your personal networks. The most effective way to do this is through your Deal Page in your back office. Go to your ‘Current Deal’ as described above. Click the green share icon. Click the small ‘More’ button to the left of the ‘Share’ button. This will bring up an extensive list of sharing options. Select the one you are interested inand share the offer. This does not create a mass mailing but a personal way to offer TCA discounts to select people you know.
Weekly Corporate Webinars
Every Thursday at 6:30 PM Pacfic/9:30 PM Eastern, we offer a 30-45 minute webinar to keep all members up to date with news, announcements, and tips to make growing and sharing TCA as easy as possible. If you are not able to attend, they are typically recorded and listed on this blog and in the TCA Forum section of our back office. The blog and forum recordings are available to everyone regardless of computer type.
Thank you for all your ongoing supportand together we are building something very special that has the potential to last for generations.
Status of Deals
This past week we have added several communities to our list of local offers. The most recent are Reno/Nevada and Sarasota, Florida. Starting this coming week we will send out notification emails for each new deal in your subscription areas where offers are running. You can also access them by going through your back office. Hover overthe ‘Deals’ tab in the top menu. Click ‘My Subscriptions’. Select the Deal Areas that you wish to view and click the ‘Save’ button. Hover over ‘Deals’ again and click ‘Current Deal’. You can now view your current live deals. This week also began the distribution of our first National Deal starting with a nationally recognized online educational program called eTAP. Click here to view excerpts from a webinar including John Milanoski and the founder of eTAP Blaise Subbiondo.
Member Commissions
Now that we have begun selling vouchers, member commissions are being generated. Commissionsare paid on the 20th of each month on all sales from the previous month. On the August 20th commission run many of our members will see earned commissions. Some of the financial features of our back office will then be activated. You will see where in your group purchases have been made and how your commissions are generated.
Sharing Local and National Deals
On every local and national offer there is the option to share this with your personal networks. The most effective way to do this is through your Deal Page in your back office. Go to your ‘Current Deal’ as described above. Click the green share icon. Click the small ‘More’ button to the left of the ‘Share’ button. This will bring up an extensive list of sharing options. Select the one you are interested inand share the offer. This does not create a mass mailing but a personal way to offer TCA discounts to select people you know.
Weekly Corporate Webinars
Every Thursday at 6:30 PM Pacfic/9:30 PM Eastern, we offer a 30-45 minute webinar to keep all members up to date with news, announcements, and tips to make growing and sharing TCA as easy as possible. If you are not able to attend, they are typically recorded and listed on this blog and in the TCA Forum section of our back office. The blog and forum recordings are available to everyone regardless of computer type.
Thank you for all your ongoing supportand together we are building something very special that has the potential to last for generations.
Thursday, June 9, 2011
First Launch Cities Announced 6/8/2011
Unlike typical businesses that rely on large internal staffs to grow and expand, TCA is a company made by "members for members." What this means is that if you have a question/challenge the first contact person should be the person that introduced you to TCA. The name, email and phone number of your direct sponsor can be found on the main page of your virtual back office on the right side just below the small flag. If that person is unable to help, then the second step is to contact their sponsor. In addition, at any time we encourage you to go to the TCA Forum pages to see if your question is answered there. If not, you can always post it in the Community Q. and A. section too.
Providing timely and accurate support is a high priority. We know there is an ongoing backlog of unanswered customer support tickets. These will be worked through as we are in the process of hiring and training many additional customer care specialists. It is our goal to have this backlog cleared out over the next month.
One of the primary tasks we are focusing on is building and testing the deal administration systems. The testing process includes not only crafting, formatting and proofing the individual offers, but setting up a secure and robust payment system for both the deals and for the commissions all members are looking forward to receiving. With regard to how members will be paid, we will be offering several options that you may select from at the time you request commission payment. These will include simple and fast electronic solutions such as PayPal, ACH and several other revolutionary methods. You be able to choose the payment system that works best for you.
You are about to realize the benefit of your trust and faith in something great. The buzz has begun and member in the know everywhere are engaging. The excitement is quickly growing around where we will be offering the first tests deals. As we move ahead, more than a dozen communities are vying to be one of the first towns to boast having the first TCA offers. Will it be Bellingham WA, Boston MA, Portland OR, Macon GA, Sarasota FL, Ft. Collins CO? What area would you like to see local deals? Do you and your team have a group of 5-10 viable businesses and a few hundred members already in your area? Do you have several thousand members already in your area? Contact your sponsor or team leader if you believe that your area is ready to go.
You may already know, the TCA initial coop was disabled by an unexpected programming change by Facebook. We have contracted with a new fulfillment company that has a proven and tested solution with TCA to begin fulfilling the coop and place members on front line very soon. Results are guaranteed as promised.
You may have heard recently that a company name change is in the works. The current TCA name will remain in place and effective. This will be a significant enhancement for TCA and you can expect even more excitement in your group once worldwide trademarks are in place and the full brand is released. We will keep you informed as we move ahead with this.
Finally, We want to deliver amazing value for you and for this reason we are very interested to know more about you and those you have chosen to include on your TCA mission. Why have you become a TCA member? What’s the top motivation to part of TCA? How many ways will you gain from your TCA involvement? You shape TCA so, to make sure you get the most value you’ll want to visit the survey that will be emailed to you over the next week. So keep an eye out for this and thank you in advance for taking the time to respond. TCA is truly “by members for members” and we want to know the motivations of the membership so we all move forward in the best direction.
Thank you again for all your support these past months and together we are creating something very special.
Providing timely and accurate support is a high priority. We know there is an ongoing backlog of unanswered customer support tickets. These will be worked through as we are in the process of hiring and training many additional customer care specialists. It is our goal to have this backlog cleared out over the next month.
One of the primary tasks we are focusing on is building and testing the deal administration systems. The testing process includes not only crafting, formatting and proofing the individual offers, but setting up a secure and robust payment system for both the deals and for the commissions all members are looking forward to receiving. With regard to how members will be paid, we will be offering several options that you may select from at the time you request commission payment. These will include simple and fast electronic solutions such as PayPal, ACH and several other revolutionary methods. You be able to choose the payment system that works best for you.
You are about to realize the benefit of your trust and faith in something great. The buzz has begun and member in the know everywhere are engaging. The excitement is quickly growing around where we will be offering the first tests deals. As we move ahead, more than a dozen communities are vying to be one of the first towns to boast having the first TCA offers. Will it be Bellingham WA, Boston MA, Portland OR, Macon GA, Sarasota FL, Ft. Collins CO? What area would you like to see local deals? Do you and your team have a group of 5-10 viable businesses and a few hundred members already in your area? Do you have several thousand members already in your area? Contact your sponsor or team leader if you believe that your area is ready to go.
You may already know, the TCA initial coop was disabled by an unexpected programming change by Facebook. We have contracted with a new fulfillment company that has a proven and tested solution with TCA to begin fulfilling the coop and place members on front line very soon. Results are guaranteed as promised.
You may have heard recently that a company name change is in the works. The current TCA name will remain in place and effective. This will be a significant enhancement for TCA and you can expect even more excitement in your group once worldwide trademarks are in place and the full brand is released. We will keep you informed as we move ahead with this.
Finally, We want to deliver amazing value for you and for this reason we are very interested to know more about you and those you have chosen to include on your TCA mission. Why have you become a TCA member? What’s the top motivation to part of TCA? How many ways will you gain from your TCA involvement? You shape TCA so, to make sure you get the most value you’ll want to visit the survey that will be emailed to you over the next week. So keep an eye out for this and thank you in advance for taking the time to respond. TCA is truly “by members for members” and we want to know the motivations of the membership so we all move forward in the best direction.
Thank you again for all your support these past months and together we are creating something very special.
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Friday, May 27, 2011
Memorial Day Weekend Update 5/27/2011
We want to wish you and everyone that has supported John’s vision and caused it to grow into such a large movement, a wonderful Memorial Day weekend. Thank you for all of your prayers, condolences, and heartfelt support regarding the loss of John’s father this past week. That support and positive energy is a great uplift to carry him through this time.
Please make sure that you and everyone that you introduce to TCA have confirmed their zip code in the Back Office. This will be how the deal areas and initial offers will be created and sent. You will want to select the US National area to receive national offers. You will be prompted to add your local deal area in the initial offer that you will receive based upon your zip code.
There will be several ways that you can share these first offers with others - Facebook, twitter, linkedIn, email... just to name some of the more common ways. Your recipient will need to sign up for FREE through your link before being able to fully view or purchase the offer. This will cause a HUGE growth spurt to the membership base as we move forward!
The marketing coop participants that are yet to be fulfilled will see additional information after the holiday weekend. We apologize for not being able to get that update to those members this week.
Please click on this link for a document that you can use to get new members up and running. http://www.thecustomeradvantage.com/docs/next_steps.pdf A version of this will be made available to download in the forum next week. There will also be great additions to the FAQ section.
There are exciting things coming over the next few weeks, so get your running shoes on and make sure your engines are running! We are excited to have you as part of the team. We will be speaking with you again soon.
Sincerely,
The TCA Corporate Team
Please make sure that you and everyone that you introduce to TCA have confirmed their zip code in the Back Office. This will be how the deal areas and initial offers will be created and sent. You will want to select the US National area to receive national offers. You will be prompted to add your local deal area in the initial offer that you will receive based upon your zip code.
There will be several ways that you can share these first offers with others - Facebook, twitter, linkedIn, email... just to name some of the more common ways. Your recipient will need to sign up for FREE through your link before being able to fully view or purchase the offer. This will cause a HUGE growth spurt to the membership base as we move forward!
The marketing coop participants that are yet to be fulfilled will see additional information after the holiday weekend. We apologize for not being able to get that update to those members this week.
Please click on this link for a document that you can use to get new members up and running. http://www.thecustomeradvantage.com/docs/next_steps.pdf A version of this will be made available to download in the forum next week. There will also be great additions to the FAQ section.
There are exciting things coming over the next few weeks, so get your running shoes on and make sure your engines are running! We are excited to have you as part of the team. We will be speaking with you again soon.
Sincerely,
The TCA Corporate Team
Saturday, April 30, 2011
Corporate Update 4/30/2011
Hi Everyone –
We are excited to be able to send this update e-mail! It marks a milestone in our company
history in preparation for our launch. Remember you can always see our updates and other
information by clicking on "FAQs" or "Community Home" tabs in the "Help" drop down menu at
the top right of the back office home page.
Our first deals going out will represent the beginning and the unfolding of the TCA vision that
John, the programmers and corporate team of TCA, and all of you in the field have been working
so hard to create. We want to take this moment right now to thank everyone for your faith in
the vision, your trust in John (as he literally has put everything and then some into creating TCA
for us), and for all your hard work to get us to this point. We’ve heard some notable individuals
who are close to corporate recently describe TCA as ‘the most revolutionary business model
to appear, in the last century – If not in ALL of recorded history!’ Descriptions like that we feel
confident are true, and keep us working harder than ever!
On to some quick updates –
The 2nd corporate webinar last Thursday night can be accessed at the following link - https://
www1.gotomeeting.com/register/370287024 We urge you to take a moment if you weren’t
on live to listen. The sound gets fixed at roughly the 3:30 mark. You will hear and see some
very updated information regarding hint,hint – Our name, and what our deal pages look like.
Please don’t ask ANY questions to support about our ‘name’. John does a great job on the call
in answering some common questions surrounding it. We know you’ll be pleased by what he
shares.
We are happy to report that last week TCA had success in eliminating most of the e-mail bounce
backs we were experiencing. However, AOL accounts are still an issue. We have now added
a note to the enrollment page that reads, “Email Address (AOL not currently supported try
this)”. The “try this” link is where you can create a gmail account. TCA suggests that all members
currently using an aol account get a gmail account. After doing so, please also go in and change
your contact email in your Back Office to ensure that you receive our communication. Click “My
Profile” in the “My Account” drop down menu. Then select “Contact Information”. Make the
appropriate changes and click the “Save” button.
VERY IMPORTANT: This is also the same page that a member can enter and confirm their zip
code. TCA asks that all members at this time confirm their zip code in their Back Office. Your
zip code is how TCA will determine the volume of users in a planned deal area. All members
in a newly launched area will receive the initial deal for that area based on their zip code.
(Initial deals will be sent to adjoining zip codes surrounding the area as well.) You will then be
prompted to include the new deal area in your “Deal Subscriptions”. The “Deal Subscriptions”
page is accessed through your “My Profile” tab as done for your “Contact Information” above.
Many confirmation links, new user notifications and support communication did not get
through to members over the past month. Please submit a new support ticket if your issue or
communication has not been resolved in over a week. As many of you have happily noticed,
support tickets are currently being addressed within 48 hours.
In closing, we’d like to remind you that TCA, as we hope most of you know by now anyway, is
NOT just another ‘daily deal’ about to launch. No, you’ve signed on for far more than that.
You’re part of a business revolution that will be changing the way business is done around the
globe. It’s more important than ever at this time in our world history to begin re-directing
billions of dollars that ordinarily ends up in the hands of a few, into the hands of many. Those
many people are YOU - You that are with us now, and the tens of millions who are coming right
behind you. We are uniting together in service to our communities to bring back hope with a
HUGE grassroots movement, utilizing the finest technology of our time.
Are you ready? Have you built your teams as large as you wanted during our pre-launch phase?
We hope you have!
- John Milanoski and the entire Customer Advantage corporate team
We are excited to be able to send this update e-mail! It marks a milestone in our company
history in preparation for our launch. Remember you can always see our updates and other
information by clicking on "FAQs" or "Community Home" tabs in the "Help" drop down menu at
the top right of the back office home page.
Our first deals going out will represent the beginning and the unfolding of the TCA vision that
John, the programmers and corporate team of TCA, and all of you in the field have been working
so hard to create. We want to take this moment right now to thank everyone for your faith in
the vision, your trust in John (as he literally has put everything and then some into creating TCA
for us), and for all your hard work to get us to this point. We’ve heard some notable individuals
who are close to corporate recently describe TCA as ‘the most revolutionary business model
to appear, in the last century – If not in ALL of recorded history!’ Descriptions like that we feel
confident are true, and keep us working harder than ever!
On to some quick updates –
The 2nd corporate webinar last Thursday night can be accessed at the following link - https://
www1.gotomeeting.com/register/370287024 We urge you to take a moment if you weren’t
on live to listen. The sound gets fixed at roughly the 3:30 mark. You will hear and see some
very updated information regarding hint,hint – Our name, and what our deal pages look like.
Please don’t ask ANY questions to support about our ‘name’. John does a great job on the call
in answering some common questions surrounding it. We know you’ll be pleased by what he
shares.
We are happy to report that last week TCA had success in eliminating most of the e-mail bounce
backs we were experiencing. However, AOL accounts are still an issue. We have now added
a note to the enrollment page that reads, “Email Address (AOL not currently supported try
this)”. The “try this” link is where you can create a gmail account. TCA suggests that all members
currently using an aol account get a gmail account. After doing so, please also go in and change
your contact email in your Back Office to ensure that you receive our communication. Click “My
Profile” in the “My Account” drop down menu. Then select “Contact Information”. Make the
appropriate changes and click the “Save” button.
VERY IMPORTANT: This is also the same page that a member can enter and confirm their zip
code. TCA asks that all members at this time confirm their zip code in their Back Office. Your
zip code is how TCA will determine the volume of users in a planned deal area. All members
in a newly launched area will receive the initial deal for that area based on their zip code.
(Initial deals will be sent to adjoining zip codes surrounding the area as well.) You will then be
prompted to include the new deal area in your “Deal Subscriptions”. The “Deal Subscriptions”
page is accessed through your “My Profile” tab as done for your “Contact Information” above.
Many confirmation links, new user notifications and support communication did not get
through to members over the past month. Please submit a new support ticket if your issue or
communication has not been resolved in over a week. As many of you have happily noticed,
support tickets are currently being addressed within 48 hours.
In closing, we’d like to remind you that TCA, as we hope most of you know by now anyway, is
NOT just another ‘daily deal’ about to launch. No, you’ve signed on for far more than that.
You’re part of a business revolution that will be changing the way business is done around the
globe. It’s more important than ever at this time in our world history to begin re-directing
billions of dollars that ordinarily ends up in the hands of a few, into the hands of many. Those
many people are YOU - You that are with us now, and the tens of millions who are coming right
behind you. We are uniting together in service to our communities to bring back hope with a
HUGE grassroots movement, utilizing the finest technology of our time.
Are you ready? Have you built your teams as large as you wanted during our pre-launch phase?
We hope you have!
- John Milanoski and the entire Customer Advantage corporate team
Friday, April 1, 2011
Pre-Launch Update 4/1/2011
The excitement continues to build as we grow ever closer to our first deals launching. There will be test deals run in specific areas once the new server, email and support systems are fully operational. A few National deals will follow, to showcase to everyone involved what they look like and give everyone a chance to participate and get reward payments flowing to the field. John and all the TCA members hoped to have a test deal run by now. TCA experienced a group of issues that had to be addressed. The need to upgrade our systems has put this off a bit to ensure a smooth first run. We are glad that these issues are discovered and addressed prior to running any deals. We want to apologize to any members that had their heart set on seeing a test deal run in March. This WILL happen the RIGHT way.
Servers have now been upgraded. Thanks for your patience over the last week as outages were observed. We should see better uptime from here on out. The email system is now being integrated. We will then have the capability to send 250,000 e-mails an hour. This of course is just the next level, on our way to doing more as we grow.
Non-profits: This can and we are certain WILL BE your best funding vehicle EVER! We are so excited for those non-profits who have caught the vision of what TCA can do for their fundraising efforts and who have already begun to spread the word to those that support their wonderful causes.
We would like to congratulate a few of our members for their excellent work so far in growing TCA and supporting their teams. Fred Dettler---Andrea Barone---Monty Haynes---Vicki Conley. These people are just a sample of the many who have stepped up to the plate and believe with no reservations what TCA is building and how it can not only change their lives, but most importantly change the lives of so many others.
This is YOUR company everyone! John has designed it to give the majority of the money flow back to all of us. TCA will run on a thin margin, but enough for sustainability. John knows that those who give the most and delay their own financial gratification, grow the most successful businesses. It is a simple formula, however one that so few if any have ever been willing to do when paired with an opportunity for the masses. It makes it harder at the start. Not everything looks as slick, or seems to flow as well in the beginning. However, as John has stated on the conference calls, TCA is designed to be sustainable for generations to come. To benefit not just the customer, but do AMAZING things for businesses. John has arranged the financing to maintain TCA to be for the MEMBERS by the MEMBERS. People are demanding something different. Thank you John.
There is something far bigger at work here for everyone. In fact, there are entities getting involved at the highest level with TCA right now that share our visions and want to help us achieve these goals. The word on the street is that TCA is the next mega game changer.
Thank you for all that you do!
Daniel Smith, Joel Friant and the TCA team
Servers have now been upgraded. Thanks for your patience over the last week as outages were observed. We should see better uptime from here on out. The email system is now being integrated. We will then have the capability to send 250,000 e-mails an hour. This of course is just the next level, on our way to doing more as we grow.
Non-profits: This can and we are certain WILL BE your best funding vehicle EVER! We are so excited for those non-profits who have caught the vision of what TCA can do for their fundraising efforts and who have already begun to spread the word to those that support their wonderful causes.
We would like to congratulate a few of our members for their excellent work so far in growing TCA and supporting their teams. Fred Dettler---Andrea Barone---Monty Haynes---Vicki Conley. These people are just a sample of the many who have stepped up to the plate and believe with no reservations what TCA is building and how it can not only change their lives, but most importantly change the lives of so many others.
This is YOUR company everyone! John has designed it to give the majority of the money flow back to all of us. TCA will run on a thin margin, but enough for sustainability. John knows that those who give the most and delay their own financial gratification, grow the most successful businesses. It is a simple formula, however one that so few if any have ever been willing to do when paired with an opportunity for the masses. It makes it harder at the start. Not everything looks as slick, or seems to flow as well in the beginning. However, as John has stated on the conference calls, TCA is designed to be sustainable for generations to come. To benefit not just the customer, but do AMAZING things for businesses. John has arranged the financing to maintain TCA to be for the MEMBERS by the MEMBERS. People are demanding something different. Thank you John.
There is something far bigger at work here for everyone. In fact, there are entities getting involved at the highest level with TCA right now that share our visions and want to help us achieve these goals. The word on the street is that TCA is the next mega game changer.
Thank you for all that you do!
Daniel Smith, Joel Friant and the TCA team
Wednesday, March 30, 2011
Update 3/29/2011 New Servers
NEW SERVERS!
Mark
posted this on Mar-29 13:38
posted this on Mar-29 13:38
Well,
It is finally Done! I just got off the phone with John and its official. We are now on new servers and this should facilitate our growth for some time. It is in the plan that TCA will have to move to a whole new level later as we approach the 10 million expected members this year. For now, we should be smooth to go!
John said it did not go as smooth as anticipated. On the first round of backups some of the tables were corrupted and it took some time to repair and get things back up. It was such an interruption that time was ticking and it was decided to roll back to fall back to original servers and give it another go at another time. Started the process again around 1 am Monday morning and things were done by 11 am Monday. DNS should make the full propagation over the next 24-48 hours. All in all, things seem to be very good now.
We apologize for the down time and it was a very necessary things as our server was beginning to bulge! We'll be testing our new mail capacity out too.
Thank you Jay and Geramy for the incredible extra hours and expertise.
Now we can begin our campaign at the scale we intended!
All the best to everyone,
Mark.
It is finally Done! I just got off the phone with John and its official. We are now on new servers and this should facilitate our growth for some time. It is in the plan that TCA will have to move to a whole new level later as we approach the 10 million expected members this year. For now, we should be smooth to go!
John said it did not go as smooth as anticipated. On the first round of backups some of the tables were corrupted and it took some time to repair and get things back up. It was such an interruption that time was ticking and it was decided to roll back to fall back to original servers and give it another go at another time. Started the process again around 1 am Monday morning and things were done by 11 am Monday. DNS should make the full propagation over the next 24-48 hours. All in all, things seem to be very good now.
We apologize for the down time and it was a very necessary things as our server was beginning to bulge! We'll be testing our new mail capacity out too.
Thank you Jay and Geramy for the incredible extra hours and expertise.
Now we can begin our campaign at the scale we intended!
All the best to everyone,
Mark.
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